Refund policy

Return Policy

We want you to love what you ordered! If something isn’t quite right, we’re happy to help with a return that meets the guidelines below.

Return Window

Returns must be requested within 14 days of the delivery date or local pickup date.

Return Eligibility

To qualify for a return:

  • Items must be unworn

  • Items must be unwashed

  • Original tags must be attached

  • Items must be free from makeup, deodorant, perfume, smoke, pet hair, stains, or any signs of wear

  • Items must be returned in original condition

If an item is returned that does not meet these conditions, the return may be denied and the item will be sent back to the customer.

Return Type

All approved returns will be issued as store credit or exchange only.

We do not offer refunds to the original form of payment.

Store credit does not expire and may be used toward any future purchase.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Sale or marked-down items

  • Clearance items

  • Accessories (including jewelry, hats, hair items, bags, etc.)

  • Intimates or undergarments

  • Seasonal or holiday items

  • Any item labeled Final Sale

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Original shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 3 days of receiving your order so we can make it right.

Return Approval

All returns must be approved before being sent back.

We reserve the right to refuse any return that:

  • Shows signs of wear

  • Is missing tags

  • Smells of smoke, perfume, or detergent

  • Has makeup, deodorant marks, or stains

  • Is returned outside of the return window

Excessive Returns

We reserve the right to refuse future returns from customers who have a pattern of excessive returns.